IEEE SMC: Systems, Man, & Cybernetics Society

Service Systems and Organization

Our Goal

The Service Systems and Organization Technical Committee is a professional committee committed to advancing research and applications in the area of service systems and organizations. The main objectives of the committee are to:
  • Enhance cooperation and communication among the professionals and researchers in the field of service systems;
  • Organize international conferences or meetings that provide a multidisciplinary forum for discussing and exchanging information and ideas in the service systems field;
  • Develop and promote international publications in the area of service systems and organizations;
  • Increase public understanding and appreciation of service systems and organizations, as well as encourage involvement and participation of youth and collegiate students.

Join Us

  • Communicate with experts, exchange research ideas and share research resources.
  • Participate in interesting conferences.
  • Make friends from different regions.

TC Leadership

Jian Chen
Jian Chen

TC Chair

Tsinghua University, China Email Jian
Xiaoqiang Cai
Xiaoqiang Cai

TC Chair

The Chinese University of Hong Kong, China Email Xiaoqiang
Xiaoqiang Cai
Yongbo Xiao

TC Chair

Tsinghua University, China Email Yongbo
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About This TC

  • The ICSSSM 2026 will be held at Saïd Business School, University of Oxford, on 20–21 July 2026.
  • Launched a special issue titled “International Symposium on Knowledge and Systems Sciences” on “Journal of Systems Science and Systems Engineering”, October 2025.
  • Launched a special issue titled “International Symposium on Knowledge and Systems Sciences” on “Journal of Systems Science and Systems Engineering”, October 2025.
  • The 20th International Conference on Service Systems and Service Management (ICSSSM 2025) was held in Nanchang, China, from August 8 to 10, 2025.
  • Held the 19th IEEE International Conference on Service Systems and Service Management, Yinchuan, China, August 10-12, 2024.
  • Launched a special issue titled “Blockchain and Web3.0 Applications” on “Journal of Systems Science and Systems Engineering”, June 2024
  • Held the 18th IEEE International Conference on Service Systems and Service Management, Nanjing, China, August 10-12, 2023.
  • Held the 17th IEEE International Conference on Service Systems and Service Management, Shenyang, China, November 27-28, 2022.
  • Held the 16th IEEE International Conference on Service Systems and Service Management, Shenzhen, China, July 13-15, 2019.
  • Held the 15th IEEE International Conference on Service Systems and Service Management, Zhejiang, China, July 21-22, 2018.
  • Held the 14th IEEE International Conference on Service Systems and Service Management, Dalian, China, June 16-18, 2017.
  • Launched a special issue titled “social and urban computing for service management” on “Journal of Systems Science and Systems Engineering”, June 2016.
  • Held the 13th IEEE International Conference on Service Systems and Service Management, Kunming, China, June 24-26, 2016.
  • Held the 12th IEEE International Conference on Service Systems and Service Management, Guangzhou, China, June 22-24, 2015.
  • Held the 11th IEEE International Conference on Service Systems and Service Management, Beijing, China, June 25-27, 2014.
  • Held the 10th IEEE International Conference on Service Systems and Service Management, Hong Kong, China, July 17-19, 2013.
  • Held the 9th IEEE International Conference on Service Systems and Service Management, Shanghai, China, July 2-4, 2012.
  • Technically supported the 7th IEEE International Conference on Systems Biology, August 22-25, 2013, Huangshan, China.
  • Successfully provided technical support for the 6th IEEE International Conference on Systems Biology, August 18-20, 2012, Xian, China.
  • Technically supported the 3rd International Symposium on Optimization and Systems Biology (OSB 2009), September 20-22, 2009, Zhangjiajie, China.
  • Organized a special session on “Systems Biology” in the 2009 IEEE International Conference on Systems, Man, and Cybernetics, October 11-14, 2009, San Antonio, Texas, USA
  • Co-organized an invited session on “Biomolecular Networks” for the joint 48th IEEE Conference on Decision and Control & 28th Chinese Control Conference, Shanghai, China. December 16-18, 2009.
  • C. G. Bai, Dongbei University of Finance and Economics, China
  • Daniel Berg Rensselaer Polytechnic Institute, USA
  • Xiaoqiang Cai Chinese University of Hong Kong, Hong Kong
  • Y. Chen Kunming University of Science and Technology, China
  • Chengbin Chu Technology University of Troyes, France
  • Liping Fang Ryerson University, Canada
  • Lei Guan Beijing Institute of Technology, China
  • He Huang Chongqing University, China
  • Shuo Huang Tsinghua University, China
  • Michitaka Kosaka JAIST, Japan
  • Yongjian Li Nankai University, China
  • Jinghua Li Zhejiang Gongshang University, China
  • Bin Liu Nanjing University of Aeronautics and Astronautics, China
  • Liming Liu Lingnan University, Hong Kong
  • M. Kosaka JAIST, Japan
  • Y. Nakamori Japan Advanced Institute of Science and Technology, Japan
  • Kaida Qin Kunming University of Science and Technology, China
  • Yongjiang Shi University of Cambridge, UK
  • Qiang Shu Shanghai Jiao Tong University, China
  • J.F. Tang Dongbei University of Finance and Economics, China
  • James M. Tien University of Miami, USA
  • Junjie Wu Beihang University, China
  • Min Wu Chongqing Jiao Tong University, China
  • C. Y. Xia Dongbei University of Finance and Economics, China
  • Yongbo Xiao Tsinghua University, China
  • Hongyan Xu Chongqing University, China
  • Zeshui Xu PLA University of Science and Technology, China
  • B. J. Yang Kunming University of Science and Technology, China
  • Juliang Zhang Beijing Jiaotong University, China
  • Xing-Ming Zhao Shanghai University, China
  • S.H. Zheng UST, Hongkong, China
  • C. C. Zhou Kunming University of Science and Technology, China
  • Y. W. Zhou South China University of Technology, China
  • G. L. Zhu South China University of Technology, China
  • Yan Zhu Tsinghua University, China